Contact Us
Got a question about one of the casinos we've covered, spotted something that needs updating, or want to flag a new site worth reviewing? This page tells you how to reach us and what we can help with.
How to reach the team
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods.
When you write in, it helps to be specific. If your query relates to a particular brand, an offer, or a free spins promotion mentioned on the site, let us know which one and where you saw it — it saves back-and-forth and gets you a useful answer faster.
What we can help with
- Corrections or updates to information about a casino, bonus or free spins offer featured on the site
- Questions about how we rate and rank the operators listed here
- Suggestions for casinos not on GamStop that you think we should look at
- General feedback on the site, its layout or its content
- Reports of broken links, outdated offers or anything that looks wrong
What we can't do
We're an independent information and comparison resource — we don't operate any casino, process deposits or withdrawals, or manage player accounts. If you have a dispute with an operator, a payment issue, or a query about a bonus you've claimed, that has to go through the casino's own support team directly, since we have no access to individual player accounts.
Similarly, if you're dealing with a gambling-related problem and want support or information on self-exclusion, our Responsible Gambling page is the right place to start rather than this contact form.
Before you write in
A lot of common questions are already answered elsewhere on the site. If you're trying to understand how we compare operators, choose between free spins offers, or work out what GamStop self-exclusion actually means for your options, our main Non GamStop Casinos guide covers ratings, payment methods, games and eligibility in detail. Our About Us page explains who we are and how the site is put together, and our Terms and Conditions set out the rules for using the site itself.
A note on what this site is
Non Gamstop Casinos is a comparison and information resource for adults aged 18 and over looking into casinos not on GamStop, including their free spins offers, bonuses and payment options. Some of the operators we list pay us commission when a reader signs up through a link on this site, but that commercial relationship never decides how a casino is rated or where it sits in our rankings — those are based on the criteria set out in our review method. Nothing on this site should be read as legal or financial advice, and reaching out to us doesn't create any obligation on our part beyond a genuine attempt to answer your question.
Response times and what to expect
We're a small editorial team, not a customer service department, so please don't expect instant replies or 24/7 cover. Straightforward questions about content or corrections usually get a response within a couple of days. More detailed queries, such as requests to review a new operator, may take longer while we look into it properly.