Take Our Hand Privacy Notice

What is the purpose of this document?

We, Take Our Hand, are a data controller and are committed to protecting the privacy and security of the personal information you give us or that we hold about you. 

Here, “personal information” means any information about you or from which you can be identified. It does not include data where your identity has been removed (that will be anonymous data).

This privacy notice describes how we collect and use personal information about you in our role as a registered charity, in accordance with data protection legislation.

Data Protection Principles

We will comply with data protection law. This says that the personal information we hold about you must be:

  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate and kept up to date.
  • Kept only as long as necessary for the purposes we have told you about.
  • Kept securely.

The kind of information we may collect about you and how it is collected

We collect personal information about you when you contact us to make self-refer, make referrals for others or make enquiries about the Charity’s activities.

The type of information collected will vary and will be relevant and necessary to the issue at hand. This could include what is defined in law as “Special Category Data” and information concerning criminal offences, this is data that is subject to additional safeguards and protection. Special Category data includes information concerning your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union activity, genetic data, biometric data, health, sex life and sexual orientation. Only where it is relevant may we collect and use these types of data.

It is important that the personal information we hold about you is correct. Please let us know if your personal information changes whilst we are dealing with your request for bookings or general information.

How we will use your personal information and the legal grounds for doing so

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information where it is necessary in recording bookings or acting in the public interest, for example, dealing with and responding to queries or issues that have been brought to our attention.

Additionally, we may also use and share your personal information in the following situations, which are likely to be rare:

  • Where we need to protect your interests (or someone else’s interests).
  • Where it is needed in the public interest.
  • Where it is required by law.

Security of your personal information

We are required to and will put in place appropriate security measures to protect your personal information and prevent it from being accidentally lost, used, accessed, altered or disclosed. If you want to know what these measures are, please contact us.

How long will we retain your information?

We will only retain your personal information for as long as is necessary to fulfil the purposes we collected it for. [If you want to know what this retention period is, please contact us.]

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of your personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we collect it and whether we can achieve those purposes through other means, and the appropriate legal requirements.

Your rights

Under certain circumstances, by law, you have the right to:

  • Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask to delete or remove personal information where there is no good reason for us to be continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that I transfer a copy of your personal information to another party, please contact us in writing.

Your right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Changes to this privacy notice

We reserve the right to update this privacy policy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

Contact details

If you have any questions about this privacy notice or how we handle your personal information, please contact us as follows:

  • by writing to Take Our Hand, 10 Sharpe Way, Ormesby St. Margaret, Great Yarmouth NR29 3PT
  • by telephoning 07932 412235
  • online at http://takeourhand.org.uk/contact/
  • email:info@takeourhand.org.uk

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The ICO can be contacted:

  • by writing to the ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
  • by telephoning 0303 123 1113
  • online at https://ico.org.uk/global/contact-us/